I suspect an online scam or an unauthorised transfer
Contact the bank promptly and preserve the evidence for reporting.
Source snapshot: 5 September 2026. Check current requirements with the issuing authority.
Understand the issue
For cybercrime in India, use the official National Cyber Crime Reporting Portal and its listed helpline 1930. Reporting does not guarantee that a transfer can be reversed.
Prepare your next steps
Contact the bank through a known channel
Use the number in your banking app or official website. Report the transfer and ask about blocking further unauthorised activity.
Stop interacting with the suspicious party
Do not send another payment to “unlock” a refund or give remote access to your device.
Preserve the evidence
Keep transaction IDs, dates, messages, phone numbers and website details.
Use the official reporting route
Report through the cybercrime portal; if someone is in India, they can try 1930. Overseas short-code access may not work.
Keep the complaint trail
Retain bank and police acknowledgements and follow the instructions of the responsible authorities.
Documents to prepare
- Transaction reference and timing
- Bank complaint reference
- Messages and website details
- Cybercrime acknowledgement
Questions for your adviser
- What can the bank do now to prevent further loss?
- Which report and evidence are required?
- How do I track the complaint?
Watch for
Anyone demanding an advance fee or OTP to recover your stolen money may be running a second scam.
Who can help
Your bank and the responsible cybercrime or police authority.
Original sources
- Ministry of Home Affairs: National Cyber Crime Reporting Portal
Report cybercrime; the portal lists 1930 for cybercrime assistance.
- Ministry of Home Affairs: Emergency Response Support System
112 emergency response in India. Ask someone in India to call if you are overseas.
General information only. Verify your circumstances and current rules with the relevant authority and a qualified professional before acting.
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